(en)(faq) inactive accounts and usernames

locale/en/translations.suml

@@ -557,7 +557,6 @@ faq:
                     which means you can {https://developer.mozilla.org/en-US/docs/Web/Progressive_web_apps/Add_to_home_screen=add it to home screen}
                     in your mobile browser –
                     and it will behave <em>basically</em> like an app 😉
-
         unlisted-cards:
             question: 'Can someone search for my card?'
             answer:
@@ -575,6 +574,22 @@ faq:
                 - >
                     You decide what's in your card – remember that depending on what you put there (like links to your social media),
                     it might be easy for people who stumble upon your card to identify you.
+        inactive-accounts:
+            question: 'Can I take over someone''s username if their card hasn''t been updated in a while?'
+            answer:
+                - >
+                    Cards are not necessarily meant to be updated often, we don't require people to do that in order
+                    to keep their username. We do have a system in place that (after a warning, a week in advance)
+                    cleans up accounts that hoard a username <em>without creating a card</em>  – but once a person
+                    has created a card, only the author can manage it or remove it
+                    (unless it breaches our Terms of Service, of course).
+                - >
+                    Please don't report people for “username hoarding”. The cleanup process is automatic and clearly defined.
+                    Your report will not make it faster.
+                - >
+                    If a person whose username you want to take over has put some contact information in their card,
+                    they're likely open to strangers reaching out to them, so you might consider contacting them
+                    with a polite request – but please remember to be respectful and not pushy!
         verified-links:
             question: 'How do I get the links in my card verified?'
             answer:
@@ -586,7 +601,7 @@ faq:
                     It will also include a <code>rel="me"</code> tag, so that services like Mastodon can verify it the other way round too.
                     This feature only works with Mastodon and Twitter so far.
         mutiple-cards:
-            question: 'Can I have multiple cards under one account?'
+            question: 'Can I have multiple cards in the same language under one account?'
             answer:
                 - >
                     That must be the most requested feature so far! 😅